Course Objectives:

• The role of a personal assistant/secretary
• The difference between a personal assistant and secretary
• Associated job role and responsibilities
• Requisite skills required for the job
• Manage dates, times and schedule appointments
• How to be creative and develop a user-friendly diary system
• Use our tips and implement them into the role of a PA
• How to plan ahead successfully
• Execute a sound business plan to support your manager/company
• How to write a good business letter
• How a business letter should be structured and edited
• Common mistakes to avoid
• How to be persuasive while maintaining courtesy
• How to compose and send faxes
• How to write memorandums
• How to create and send emails
• Things to avoid when doing the above

And many many more!